If you believe your bet365 account balance is incorrect, this may be due to one of the following reasons:
Unsettled Bets
It's possible that your bet may not have been settled.
You can check your bet history by completing the following steps:
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Select My Bets at the top of the page.
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Select Settled to see your settled bets.
We aim to settle all bets within an hour of an event finishing.
Non-Runner
The declaration of a non-runner may affect how your bets are settled, including the potential application of a Rule 4 deduction. This can result in your account balance differing from what you expected. You can find more information on Non-Runners and Rule 4 here.
Dead Heat
A Dead Heat occurs when two or more competitors finish an event in a tie, meaning they cannot be separated by judges, timings or a photo finish. This may affect your account balance as a Dead Heat can result in a lower payout than expected. You can find more information on Dead Heats here.
Refreshing account balance
To refresh your balance:
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Select Account Menu
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Then select the refresh icon next to your total balance.
Hiding Account Balance
To hide your account balance:
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Select Account Menu
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Then select the Preferences tab.
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From here, you can choose whether to hide or show your balance with the Show Balance option.
